“Refund was approved and back in my account the same day.” - Deliver+ customer
The 'Dove' Crossbody Bag from our Swan Collection exemplifies meticulous design and premium materials. Handcrafted from soft full-grain pebble leather, its elegant curved silhouette is complemented by a fusion of gold chain and adjustable leather strap for versatile, tailored wear. Featuring durable YKK metal zips, shiny gold hardware, and Assots signature branded details, the bag offers both security and sophistication. Fully lined interiors with a zip pocket and back slip pocket ensure essentials remain organised, making 'Dove' a compact yet impeccably functional accessory for the modern, discerning wearer.
To keep your Assots London real leather bag looking its best, follow these simple care tips: Wipe your bag with a soft, dry cloth to remove dust and dirt. For deeper cleaning, use a damp cloth with mild soap, then gently wipe dry. Keep your bag away from water; if it gets wet, blot the moisture with a dry cloth and let it air dry naturally, avoiding heat sources. Store your leather bag in a cool, dry place, using a dust bag or pillowcase to protect it from dust and light. Stuff the bag with tissue paper to maintain its shape. Avoid overloading your bag to prevent stretching, and handle it with clean hands to avoid oil and dirt stains. By following these tips, your leather bag will stay beautiful and last for years.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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The 'Dove' Crossbody Bag from our Swan Collection exemplifies meticulous design and premium materials. Handcrafted from soft full-grain pebble leather, its elegant curved silhouette is complemented by a fusion of gold chain and adjustable leather strap for versatile, tailored wear. Featuring durable YKK metal zips, shiny gold hardware, and Assots signature branded details, the bag offers both security and sophistication. Fully lined interiors with a zip pocket and back slip pocket ensure essentials remain organised, making 'Dove' a compact yet impeccably functional accessory for the modern, discerning wearer.
To keep your Assots London real leather bag looking its best, follow these simple care tips: Wipe your bag with a soft, dry cloth to remove dust and dirt. For deeper cleaning, use a damp cloth with mild soap, then gently wipe dry. Keep your bag away from water; if it gets wet, blot the moisture with a dry cloth and let it air dry naturally, avoiding heat sources. Store your leather bag in a cool, dry place, using a dust bag or pillowcase to protect it from dust and light. Stuff the bag with tissue paper to maintain its shape. Avoid overloading your bag to prevent stretching, and handle it with clean hands to avoid oil and dirt stains. By following these tips, your leather bag will stay beautiful and last for years.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new DOVE' Pebble Grain Real Leather Crossbody Bag against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.