“Refund was approved and back in my account the same day.” - Deliver+ customer
skinChemists is an award-winning British skincare company. Our best-selling, top-rated Keratin Repair Shampoo is a strengthening formula designed to support scalp health and boost hair volume while cleansing away build-up for hair that looks visibly thicker, stronger, and more vibrant. Ideal for those who want a shampoo that cleanses, strengthens and volumises hair. Key ingredients include Pro-Vitamin B5, which moisturises and soothes the skin or scalp, helping improve softness and resilience; and Keratin, the key protein that makes up hair structure, helping to repair damage, reduce frizz and restore shine. Wet hair and scalp with warm water. Apply a generous amount of shampoo to the scalp and massage in using circular movements for at least 60 seconds. Work the lather through the lengths of the hair. Rinse with warm water and repeat if desired. Follow with a compatible conditioner for best results. Suitable for damaged and chemically treated hair, targeting cleansing. Best used morning and evening. For external use only; results are temporary and may vary. Patch test first and avoid broken, damaged or sunburnt skin. Avoid eye contact, rinsing well if it occurs. Stop use and seek medical advice if irritation occurs, or before use if pregnant, breastfeeding, on medication, or starting a new treatment. Do not ingest. Store cool and dry, away from sunlight and children.
Aqua (Water), Lauryl Hydroxysultaine, Sodium Lauroyl Sarcosinate, Sodium C14-16 Olefin Sulfonate, Lauryl Glucoside, Sodium Methyl Cocoyl Taurate, Sodium Chloride, Cocamide MEA, PEG-7 Glyceryl Cocoate, PEG-120 Methyl Glucose Dioleate, Hydrogenated Starch Hydrolysate, Taurine, Lysine HCl, Threonine, Panthenol, Allantoin, Guar Hydroxypropyltrimonium Chloride, Hydrolyzed Keratin, Citric Acid, Polyquaternium-67, Disodium EDTA, Phenoxyethanol, Ethylhexylglycerin, Fragrance
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
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skinChemists is an award-winning British skincare company. Our best-selling, top-rated Keratin Repair Shampoo is a strengthening formula designed to support scalp health and boost hair volume while cleansing away build-up for hair that looks visibly thicker, stronger, and more vibrant. Ideal for those who want a shampoo that cleanses, strengthens and volumises hair. Key ingredients include Pro-Vitamin B5, which moisturises and soothes the skin or scalp, helping improve softness and resilience; and Keratin, the key protein that makes up hair structure, helping to repair damage, reduce frizz and restore shine. Wet hair and scalp with warm water. Apply a generous amount of shampoo to the scalp and massage in using circular movements for at least 60 seconds. Work the lather through the lengths of the hair. Rinse with warm water and repeat if desired. Follow with a compatible conditioner for best results. Suitable for damaged and chemically treated hair, targeting cleansing. Best used morning and evening. For external use only; results are temporary and may vary. Patch test first and avoid broken, damaged or sunburnt skin. Avoid eye contact, rinsing well if it occurs. Stop use and seek medical advice if irritation occurs, or before use if pregnant, breastfeeding, on medication, or starting a new treatment. Do not ingest. Store cool and dry, away from sunlight and children.
Aqua (Water), Lauryl Hydroxysultaine, Sodium Lauroyl Sarcosinate, Sodium C14-16 Olefin Sulfonate, Lauryl Glucoside, Sodium Methyl Cocoyl Taurate, Sodium Chloride, Cocamide MEA, PEG-7 Glyceryl Cocoate, PEG-120 Methyl Glucose Dioleate, Hydrogenated Starch Hydrolysate, Taurine, Lysine HCl, Threonine, Panthenol, Allantoin, Guar Hydroxypropyltrimonium Chloride, Hydrolyzed Keratin, Citric Acid, Polyquaternium-67, Disodium EDTA, Phenoxyethanol, Ethylhexylglycerin, Fragrance
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protects your new Keratin Repair & Strengthen Shampoo 250ml against breakdowns and faults once the manufacturer's warranty period is over.
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Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
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XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.