Delivery Update

Due to the bank holiday there will be no deliveries on Monday 2nd August. Deliveries will resume as normal on Tuesday 3rd August.

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  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number (it's on your order confirmation or dispatch email)

        Your order could be in a couple of places: our warehouse, awaiting dispatch, on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check your junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here with your order number.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're really sorry. This is usually because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and unfortunately not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse – literally within seconds! You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

        To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return?

        IRELAND & INTERNATIONAL RETURNS

          Ireland returns are FREE using the returns portal

          For EU & International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

          You've got 30 days to send something back to us from the day you receive it.

          Please note, if you don’t return your order to us using our returns portal, you may be charged export fees that we will be unable to refund and your refund may be delayed.

        • 1

          Repack your items.

        • 2

          Login to our returns portal.

        • 3

          Select your preferred return option (Print returns label at home or in store options).

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        • START A RETURN

        Good to know...

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your Coast account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

        We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number (it's on your order confirmation or dispatch email)

      Your order could be in a couple of places: our warehouse, awaiting dispatch, on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check your junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times

      Delivery option Delivery times Delivery cost
      Republic of Ireland Standard Delivery 3-5 working days €5.99 per order
      Republic of Ireland Express Delivery Up to 2 working days €7.99 per order
      Europe and International Delivery Europe up to 10 working days and International up to 16 days €7.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here with your order number.

    • Missing item(s) from my order?

      If you are missing 1 or more of the items you have ordered it may be down to the following:

      • You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing.
      • The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.
      • If it is a small item, please check in and amongst the other products in case it is hiding.
      • You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update.

      If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're really sorry. This is usually because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and unfortunately not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse – literally within seconds! You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it first.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund when it does. A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address next time, or selecting an alternative delivery option at checkout.

    • I received a incorrect item, what do I do?

      There's a chance this was missed during the packing process; it could be coming in more than one parcel or it may have gone missing in transit. If your expected delivery date has passed, please head over to our Contact Us section and we'll be able to help.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?
    • Will I be charged customs and imports duties?
  • Returns & Refunds
    • What is your returns policy?

      - You've got 30 days to send something back to us from the day you receive it.

      - Items must be returned in a new and unused condition.

      - Items must have all tags attached.

      - Pierced jewellery cannot be returned for health and hygiene reasons.

      - Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      - Beauty products cannot be returned for hygiene reasons.

      - Shoes must be tried on indoors.

      - Please obtain proof of postage just in case your order is lost on its way back to us.

      - If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.


      Ready to Return? Click here

      For more information find our Returns Policy here. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

    • How do I return?

      IRELAND & INTERNATIONAL RETURNS

        Ireland returns are FREE using the returns portal

        For EU & International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 30 days to send something back to us from the day you receive it.

        Please note, if you don’t return your order to us using our returns portal, you may be charged export fees that we will be unable to refund and your refund may be delayed.

      • 1

        Repack your items.

      • 2

        Login to our returns portal.

      • 3

        Select your preferred return option (Print returns label at home or in store options).

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      • START A RETURN

      Good to know...

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • When will I receive my refund?

      A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your Coast account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

      We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds may show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the Contact Us Section.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement.

      Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

  • Brexit
    • I don’t have a printer; how do I return?

      For some countries we offer a paperless returns option, if this is not available in your country the returns portal will provide you with a European address to send your items back to. Please log the items that you wish to return on our returns portal via the following link: https://coast.returns.international/.

    • Will I need to pay duty or tax on my order?

      Duty and tax for all EU deliveries will be paid for by Coast

    • The tracking shows that my parcel is in another country?

      We’re based in the UK and send orders to Europe via road or ferry which means your parcel may need to travel through other countries before being delivered to you. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

    • Will I be charged export fees to send an item back from Europe to the UK?

      When sending an item back to us please ensure that you send this via our returns portal, this will provide you with our European returns address and will mean that you are not charged any export fees on the return. If you do not use the returns portal to send back your returns, you may be charged export fees which we will be unable to refund and your refund may be delayed.

    • My parcel shows that it is being checked by customs?

      We’re based in the UK and due to leaving the European Union any orders being sent to Europe may need to pass customs checks (These checks may not always take place in the country that your parcel is being shipped to). This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift vouchers are not currently available for purchase but will be back up and running soon.

    • Klarna
    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • Laybuy
    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Coast voucher/gift certificate, then yes we accept those.

    • Clearpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free on orders over £10.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Clearpay as your payment method at checkout.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address
      4.  

      Customer Services

      Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com

      Clearpay is only available on orders over £10.

      Clearpay is unavailable to App Customers.


      For a full list of FAQs please click here

      See T&C's for further details

    • Payment issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have input the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we'll investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Coast account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Products
    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I received a incorrect item, what do I do?

      There's a chance this was missed during the packing process; it could be coming in more than one parcel or it may have gone missing in transit. If your expected delivery date has passed, please head over to our Contact Us section and we'll be able to help.

    • Sizing

      Size Guide

      International Conversion

      IN CM

      SIZE XS S M L XL
      UK 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18
      EUROPE EUR 34 - 36 36 - 38 38 - 40 42 - 44 44 - 46
      USA/CANADACA 2 - 4 4 - 6 6 - 8 10 - 12 12 - 14
      AUS / NZ 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18

      IN CM

      UK SIZE 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Plus Size & Curve Coast is the destination to make sure you stay on top of your fashion game. With plus size clothing, cut with confidence, going from UK sizes 20 to 26, find your perfect outfit. From wardrobe staples to fashion- forward pieces, Plus promises to keep you on trend season after season.

      • UK Sizes 20 -26


      International Conversion

      IN CM

      UK 20 22 24 26
      EUROPE EUR 48 50 54 56
      USA/CANADACA 16 18 20 22
      AUS / NZ 20 22 24 26

      IN CM

      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Pick out your petite wardrobe power players from the boohoo smaller sizes range, dressing women of 5’3”/1.60m and under. It’s the same statement styles you love – basic jersey maxi dresses and slouchy boyfriend jeans - perfectly proportioned to fit and flatter smaller packages (good things do come in them, after all!).

      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm
      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm

      International Conversion

      IN CM

      SIZE XS S M L
      UK 4 6 - 8 10 - 12 14
      EUROPE EUR 32 34 - 36 38 - 40 42
      USA/CANADACA 0 2 - 4 6 - 8 10
      AUS / NZ 4 6 - 8 10 - 12 14

      IN CM

      SIZE XS S M L
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Kids Size Guide

      IN CM

      IN CM

      UK SIZE 3 - 4 yrs 5 - 6 yrs 7 - 8 yrs 9 - 10 yrs
      HEIGHT
      CHEST
      WAIST
      HIPS
      SIZE (CM) 3-4 years 5-6 years 7-8 years 9-10 years
      EUR 98-104 110-116 122-128 134-140
      US 4T 6 8 10

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      UK 2 3 4 5 6 7 8
      EUROPE EUR 35 36 37 38 39 40 41
      USA/CANADACA 4 5 6 7 8 9 10
      AUS / NZ 4 5 6 7 8 9 10
  • Contact us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)