Coast

PART A: WEBSITE TERMS OF SALE

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which We or Concessionaire Brands supply the products (“Products”) listed on our website www.coastfashion.com (“our site”) to you.

Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice and Terms of Use, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use do not use our site.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Company Details: Our site is operated by DBZ Marketplace Online Limited (Company No: 13135555; VAT No: 185 4874 61), registered at 49/51 Dale Street, Manchester, England M1 2HF.

1.2 Contact Details:

  • Customer Support: customerservices@coastfashion.com
  • Data Protection Officer: dpo@coastfashion.com

1.3. Communications: If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

2. THE CONTRACT AND CONCESSIONAIRE BRANDS

2.1 Direct Sales: Where you place an order on our site for a Product sold by DBZ Marketplace Online Limited, the Contract for the sale of the Product is between you and DBZ Marketplace Online Limited.

2.2 Concessionaire Sales: Where you place an order on our site for a Product sold by a third party seller (a "Concessionaire Brand"), DBZ Marketplace Online Limited acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the relevant Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, DBZ Marketplace Online Limited has no responsibility to you in respect of Contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand. The Concessionaire Brand's company details can be found here.

3. SERVICE AVAILABILITY

3.1 Delivery Restrictions: Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page.

4. YOUR STATUS

4.1 Customer Status: You may only purchase Products from us if:

  • (a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
  • (b) you are an authorised user of the credit or debit card used to pay for your order; and
  • (c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 Order Acknowledgement: Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

5.2 Contract Formation: After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order, we will confirm this to you by sending you a further e-mail confirming the Product is being processed, ready for dispatch, at which point the contract between us ("Contract") will be formed.

5.3 Processing: As soon as you place your order, we start to process your order, which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

5.4 Product Modifications: From time to time, we may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5.5 Language: These terms and conditions, and any Contract between us, are only in the English language.

6. DELIVERY

6.1 Delivery Timeline: Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

6.2 Failed Delivery Attempts: If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 11 will apply.

6.3 Transfer of Risk: Delivery of your order will be complete when We deliver the Products to the address you gave us, and the Products will be your responsibility from that time.

6.4 Ownership: You will own the Products once We have received payment in full.

6.5 Product Images: The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

6.6 Concessionaire Delivery: Please note postcode restrictions apply and that orders placed with Brand Concessionaires can only be delivered within the UK mainland and Northern Ireland. Check your eligibility.

6.7 Working Days: Working Days exclude Sundays and Bank Holidays, and Saturdays for some Concessionaire Brands.

6.8 Delivery Disputes:

  • If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation).
  • If your tracking doesn’t confirm your order has been delivered, please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence before issuing any refund of the price paid and/or any associated delivery costs.

6.9 Unlimited Delivery Subscriptions: Unlimited Delivery is available for delivery to UK addresses on orders of £15 or over. We reserve the right to amend the minimum spend order of £15 during the applicable term, provided we give reasonable notice to you.

7. PRICE AND PAYMENT

7.1 Pricing & VAT: The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clause 7.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being but exclude delivery charges which are payable in addition and shown separately during the checkout process.

7.2 Price Changes: We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

7.3 Accepted Payment Methods: We accept payment by debit card or credit card and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

7.4 Payment Processing & Klarna: You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions/. See for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy.

7.5 Pricing Errors: If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

7.6 Liability Satisfaction: Your liability to pay for the Product is satisfied once DBZ Marketplace Online Limited has received your payment in full in accordance with clause 7.4 above, irrespective of whether the Product is sold by DBZ Marketplace Online Limited or a Concessionaire Brand. DBZ Marketplace Online Limited is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

7.7 Promotional Codes: Official promotion codes entitle you to an offer on your online order from coastfashion.com. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and cannot be used in conjunction with any other promotion or offer. Additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. There is no cash alternative. Promotion codes and related offers are not open to employees, and we reserve the right to withdraw them and refuse or restrict any order at any time.

7.8 Excluded Brands: Promotional discount codes may not apply to certain third-party brands, concession partners, or restricted product categories. Applicable exclusions will be indicated on product pages, detailed within individual promotional terms, or automatically calculated during the online checkout process. We reserve the right to modify excluded items at any time without prior notice.

8. YOUR RIGHT TO CANCEL THE CONTRACT (UK AND EEA CUSTOMERS ONLY)

8.1 Legal Right to Cancel: If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

8.2 How to Cancel: If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@coastfashion.com. You may use a copy of the cancellation form available, but you are not required to do so. If you wish to cancel a Contract with the Concession Brand, the easiest way to do this is to contact us by email at customerservices@coastfashion.com.

8.3 Exceptions to Cancellation: The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or to swimwear and lingerie if the hygiene seal is not in place or has been broken.

8.4 Return Costs on Cancellation: If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. You will be responsible for the cost of returning Products to us unless otherwise stated in our Returns Policy. If you wish to cancel a Contract with a Concession Brand, you will need to follow the instructions provided in your parcel delivery note.

9. RETURNS, STORE CREDIT AND ANTI-FRAUD

9.1 Return Notification Window: Effective from 08.05.2026, you must let us know that you wish to return your item within 21 days of receiving your order. Customers who made a purchase before 08.05.2026 will continue to have 28 days to let us know.

9.2 Return Fee: Please note there will be a charge of £4 for returns. For further information on returns, please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by us or by a Concession Brand. Premier/Unlimited customers who purchased a subscription prior to 3rd June 2024 will continue to receive free returns until their subscription ends.

9.3 Non-Nominated Carriers: If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.

9.4 Anti-Fraud & Account Abuse: Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

9.5 Store Credit Uplift Option: You now have the option to select credit as an option for your return instead of a cash refund. If you choose credit, you will receive a 20% uplift to your refund amount, less your returns charge. Please note that your store credit is only valid for a period of 90 days. Please see our returns policy for further detail.

10. YOUR RIGHT FOR A REFUND (UK CUSTOMERS ONLY)

10.1 Refund Conditions: If you are a consumer in the UK and you cancel your Contract under clause 8.1, We will:

  • **(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
  • (b) make any refunds due to you by the method you used for payment (subject to you choosing credit as refund option in which case you will receive credit):
  • (i) 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
  • (ii) 14 days after you inform us of your decision to cancel the Contract.

11. FAULTY PRODUCTS

11.1 Legal Duty: If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

11.2 Reporting Defects: If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.

11.3 Evidence Request: If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

12. OUR RIGHTS TO CANCEL THE CONTRACT

12.1 Cancellation Triggers: We may end the Contract at any time by writing to you if:

  • (a) you do not make any payment to us when it is due;
  • (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
  • (c) you do not, within a reasonable time, allow us to deliver the Products to you.

12.2 Additional Cancellation Grounds: We may also end the Contract in the circumstances set out in clause 6.2 or clause 7.5.

12.3 Compensation Deductions: If We end the Contract in any of the situations set out in clause 12.1, We will refund any money you have paid in advance for the Products We have not provided, but We may deduct or charge you reasonable compensation for the costs We will incur as a result of you breaking the Contract.

13. OUR LIABILITY

13.1 Foreseeable Loss: If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

13.2 Private Use Only: We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

13.3 Unexcluded Liability: We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

14. EVENTS OUTSIDE OUR CONTROL

14.1 Force Majeure: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

14.2 Suspension of Obligations: If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3 Right to Cancel: You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 Ownership: All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

16. OTHER IMPORTANT TERMS

16.1 Statutory Consumer Rights: Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

16.2 Terms Updates: We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

16.3 Rights Transfer by Us: We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

16.4 Rights Transfer by You: You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.

16.5 Third-Party Rights: Where the Contract relates to Products sold by a Concessionaire Brand, the Contract is between you and the relevant Concessionaire Brand. Alternatively, where the Contract relates to Products sold by DBZ Marketplace Online Limited, the Contract is between you and DBZ Marketplace Online Limited. No other person shall have any rights to enforce any of its terms.

16.6 Severability: Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.7 Waiver: If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

16.9 Jurisdiction: In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

17. AFTER-SALES SERVICE

17.1 Direct Enquiries: Questions, comments, requests or complaints regarding these terms and conditions or any Product supplied under a Contract with DBZ Marketplace Online Limited should be addressed to customerservices@coastfashion.com

17.2 Concession Enquiries: If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with a Concessionaire Brand, these should be addressed to customerservices@coastfashion.com.

17.3 Alternative Dispute Resolution: If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

17.4 Extended Producer Responsibility: We are enrolled on the National Register of Producers of Furnishing Components under number FR FR218511_11VFOJ/. This unique identifier certifies compliance with regulatory requirements under Article L541-10–6 of the French Environmental Code.

PART B: SPECIFIC SERVICES & ADD-ONS

18. GIFT CARD TERMS AND CONDITIONS

By purchasing, accepting or using a gift card, you agree to these terms and our Privacy Policy. Gift cards are not regulated payment instruments and do not benefit from statutory protections applicable to such products.

18.1 Purchase and Delivery: Gift cards may be purchased on any of the UK brand websites within the Debenhams Group family of brands and redeemed across those sites. They cannot be purchased using another gift card or buy-now-pay-later methods, with the exception of Klarna. Gift cards are delivered to the email address provided at checkout. The purchaser is responsible for providing accurate delivery details. We are not liable for delivery failures caused by incorrect details or factors outside our control. You may select a specific delivery date for your electronic gift card within two years; otherwise, delivery occurs on the date of your order, though the gift card will not be available for use until 24 hours after purchase.

18.2 Value and Expiry: Gift cards may be purchased and activated for a minimum value of £10 and a maximum value of £250. They are available for use 24 hours after purchase and remain valid for redemption at any time prior to the expiry date. Gift cards are valid for 24 months. Your gift card cannot be used after it has expired.

18.3 Redemption: To redeem your gift card you must enter the 4-digit PIN provided in the delivery email sent to you or the nominated recipient of the gift card. Gift cards may be used for full or part payment (including Concessionaire Brands sold on our UK sites). Gift cards may be redeemed on all products offered by Debenhams Group, except where otherwise stated. Gift cards may not be used to purchase restricted products or categories. If the total of your order is above the value of the gift card, you are required to pay the difference for such items using one of our other prescribed payment methods. If the entire amount on your gift card has not been spent, the remaining balance will be updated and will remain on your gift card to use until expiry. Your gift card balance can be checked online via our check balance tool.

18.4 Cancellation and Refunds: The purchaser may cancel a gift card purchase within 14 days of delivery by contacting our customer services team at customerservices@branddomain.com. Any refunds will be made back to the original payment method used to purchase the gift card. Any items purchased using a gift card will be refunded to the gift card first.

18.5 Risk and Liability: You are responsible for safeguarding your gift card. We are not liable for lost, stolen, damaged, corrupted, unauthorised or fraudulent use of a gift card, and we may refuse to accept any card that appears tampered with or duplicated. Gift cards cannot be replaced. To the fullest extent permitted by law, gift cards are provided without warranties of any kind. Our sole liability in respect of a faulty card is replacement of that card, and we are not liable for any indirect or consequential loss.

18.6 Third-Party Sellers: If you purchased a gift card from a third-party seller, the terms on that seller’s website apply to your purchase.

19. EXTENDED WARRANTY (SEEL / PROTECT+)

19.1 Extended Return Window: When you purchase, you may initiate returns within seven (7) days after the expiration of our standard return window period. For example, if our standard return window is 14 days, purchasing grants an additional 7 days starting from day 15, giving you until day 21 from delivery to initiate a return.

19.2 Third-Party Service Provider: Coast Protect is powered by Seel. Your purchase of the Deliver+ is made directly with Seel and is governed by Seel’s terms and conditions.

**19.3 Return Labels and Dispatch Timeline:**cSeel shall issue you with return shipping labels for all Deliver+ returns in accordance with Seel’s standard policies and procedures for processing returns. The return shipping label provided by Seel shall have Seel’s address. You must return the product within seven (7) days from initiating the return request. Unless you have separately purchased the Return Shipping add-on product, you shall be solely responsible for the cost of return shipping and any other costs of returning a product under Deliver+. If you purchased the Return Shipping add-on product, Seel shall cover return shipping costs in accordance with the Return Shipping terms. Seel shall take receipt of each product returned under Deliver+ and inspect the item.

19.4 Return Shipping Costs: Unless you have separately purchased the Return Shipping add-on product, you are solely responsible for the cost of return shipping and any other associated return costs under the Worry Free Purchase Product. If you purchased the Return Shipping add-on product, Seel shall cover return shipping costs in accordance with the Return Shipping terms. Seel shall take receipt of each returned product and inspect the item.

19.5 Refund Processing & Calculation: If you are eligible for a refund under the Seel Return Policy, Seel shall initiate the refund directly to you within two (2) days from when Seel approves the return and refund. The refund amount shall comprise the full purchase price of the returned product plus any associated taxes paid by you, less any return shipping costs and any other costs of returning the product (where applicable).

20. VIRTUAL TRY-ON FEATURE

These terms and conditions govern your use of our artificial intelligence (“AI”) virtual try on service feature on our website (“Try On Feature”). Our Privacy Policy and our general Terms and Conditions also form part of these terms. By using the Try On Feature, you acknowledge that you have read, understood and accepted these Try On Feature terms, our general Terms and Conditions and Privacy Policy and agree to comply with each. If you do not agree to these terms, do not access the Try On Feature.

20.1 What is our Try On Feature? Our Try On feature uses artificial intelligence to generate a digital impression of how a specific clothing product might look on you before you buy. The Try On Feature is available free of charge!

20.2 Eligibility Requirements: To access and use the Try On Feature, you must:

  • (a) Be at least 18 years old and accept the disclaimer prior to use;
  • (b) Use the feature strictly for personal, non-commercial use;
  • (c) Reside in the UK; and
  • (d) Hold an active account with us By accessing the Try On Feature, you confirm you meet these requirements. If you cannot meet them, do not access the Try On Feature.

20.3 How does the Try On Feature work? To use the Try On Feature you are required to either upload a photograph or use the camera on your device to take a photograph to be uploaded. The Try On Feature uses AI to generate a visual illustration by overlaying the selected clothing product onto the image you have provided so that you can gain an impression of how a product will look on you (“Illustration”). The Try On Feature can only be used for certain clothing products sold by us. It is not offered for all clothing products and is not offered for any other category of product sold. We work with a third-party AI provider to generate the outputted image of you (the Illustration). The AI used may make limited adjustments to your uploaded images, such as changes to lighting, posture or hair, in order to generate the outputted Illustration. By accessing the Try On Feature, you agree to such adjustments being made.

20.4 What images can you upload? The Try On Feature generates the Illustration based on the image you input to it. By accessing the Try On Feature you agree and warrant that you are the legitimate owner of, or have all necessary authorisations, licences and consents in respect of, each image you upload, and that: • the content you upload will not be unlawful, harmful, offensive or inappropriate (no nudity, for example), and will not violate any law, morality or public order; • the image you upload belongs to you and will be of you – the image will not be of another person, of any person under the age of 18, and you have lawful permission to use it; • the content you upload will not include other identifiable people in the background; • the content you upload will not infringe a third party’s rights, including but not limited to any intellectual property right (copyright, trade marks, image rights and any other rights as protected by applicable legislation); and • no upload will be made in an attempt to reverse engineer or disrupt the Try On Feature or our website. It is your responsibility to ensure that your content complies with these standards. Please do not input any sensitive personal data to the Try On Feature. You are solely liable and responsible for any content you upload to the Try On Feature and for the Illustrations generated by it, including any misuse of an Illustration and any situation where your content or use of the Try On Feature infringes third party rights or applicable laws.

20.5 What rights do you have over images? You agree pursuant to these terms to grant us a free and non-exclusive licence over the image submitted to the Try On Feature to carry out the actions necessary for the provision of the services offered through the feature including allowing our third party providers of the Try On Feature to process your image and utilise AI to reproduce, modify or transform the image for the creation of the resulting Illustration which incorporates the selected product. The Illustration is generated by AI and may be used only for private, personal use to look at the product, and never for commercial use. You must not distribute, reproduce, publicly communicate, sublicense, sell or commercially exploit any Illustration in any way or by any means.

20.6 How do we handle your data? By using the Try On Feature, you consent to Coastsharing your photo with our third-party service providers, who will process it on our behalf to generate your Illustration.

When you use the Try On Feature, the image you upload or capture is used to generate your Illustration and is then automatically deleted after 24 hours. The deletion happens automatically and is not dependent on any action from you. If you'd like to keep a copy of your Illustration, you can choose to send it to yourself via WhatsApp. Any copy sent this way is stored on your own device or WhatsApp account, not by us.

Your image is processed in accordance with our Privacy Policy. If you do not consent to the processing of your personal data in accordance with the Privacy Policy, do not access the Try On Feature.

20.7 Further legal information: We or our third party partners are the owners of the intellectual property rights in the Try On Feature. All such rights are reserved. The Try On Feature is voluntary and is provided for general information and guidance only, but not for advice. The Try On Feature is intended to assist your shopping experience, but it is not a substitute for human judgement. Illustrations are artificially generated images with no guarantee of aesthetic or functional accuracy and should not be treated as true representations of what a product would look like. They are to be used only to visualise what a product may look like on you: they do not constitute a virtual fitting room or a reliable representation of the proportions, size, colour or fit of a product on your body, and we do not guarantee that an Illustration will match the real-life appearance, specifications, performance or quality of the product purchased. We recommend consulting our size guides and product specifications before making a purchase, and you should not rely solely on an Illustration to inform purchasing decisions. We are not responsible for discrepancies between an Illustration and a product's appearance or quality, and we exclude all liability where you make purchase decisions based solely on an Illustration. We do not guarantee that the Try On Feature will always be available or will be error free or uninterrupted. We make no representations, warranties or guarantees, whether express or implied, that the Try On Feature or its Illustrations are accurate, complete or up to date or error free. We do not guarantee that our Try On Feature will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any use of, or inability to use, our website or the Try On Feature. In particular, we will not be liable for any indirect or consequential losses or damages, loss of profits, sales, business, or revenue, business interruption, loss of anticipated saving, loss of business opportunity or goodwill or reputation. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. You must not use the Try On Feature for illegal, harmful, abusive or otherwise inappropriate purposes. Content that violates these terms is automatically detected. If we identify that you have violated these terms or have misused the Try On Feature, we may remove the content, suspend or block your access to the Try On Feature, or suspend or block your account in our sole discretion. You are solely and exclusively responsible for the Illustration and agree to indemnify and hold us fully harmless from any claim, damage or harm arising from your breach of these terms, from any use you make of the Illustration, or from any infringement of third party rights, applicable law, regulations, morality or public order arising from the image you submit. We may suspend, withdraw, or restrict access to the Try On Feature at any time for any reason in our sole discretion. We may amend these terms and conditions, the Privacy Policy and our general Terms and Conditions from time to time. You are advised to review all terms periodically to stay informed of any changes. These terms and conditions and any non-contractual obligations arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales to settle any claim or dispute that arises from or in connection with these terms and conditions or their subject matter.

Any questions? Contact customerservices@coastfashion.com

21. AWS END USER MESSAGING (OTP)

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