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  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places: our warehouse, awaiting dispatch, on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check your junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here with your order number.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're really sorry. This is usually because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and unfortunately not something we can speed up.

      • Can I cancel or edit my order?

        Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse – literally within seconds! You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

        To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return?
        FREE EXTENDED CHRISTMAS RETURNS

        We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.

        Returns

        How do I return?

        UK RETURNS

        Option 1: FREE using our returns portal (print label at home)

          FREE, FAST, TRACKABLE returns!

          Good to know...

          You've got 30 days to send something back to us from the day you receive it.

          We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

          We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

        • 1

          Repack your items.

        • 2

          Select your preferred return option.

        • 3

          Some carriers require you to print a label, see list below.

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

          • Returns are FREE
          • Print label at home
          • Take your parcel to any Post Office
          START A RETURN
          • Returns are FREE
          • Print label at home
          • Take your parcel to any Click & Collect
          START A RETURN
        • 4

          Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

        • Option 2: No printer? Print label in store.

          • Returns are FREE
          • Print label in store
          • This is a trackable service
          START A RETURN

          IRELAND RETURNS

        • Go to the portal and let us know what you want to return and why.

          Return via Parcel Connect. Once you have processed your return and you're ready to post it off! Make sure you keep proof of postage!

          • Returns are FREE
          • Print label at home
          • Take your parcel to any Parcel Connect store
          START A RETURN

          USA RETURNS

        • Go to the portal and let us know what you want to return and why.

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

          • Returns are FREE
          • Print label at home
          • Take your parcel to any Post Office
          START A RETURN

          AUSTRALIA RETURNS

        • Go to the portal and let us know what you want to return and why. Pay for the postage and print off your label.

          Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

          • Returns are a standard charge
          • Print label at home
          • Take your parcel to any Post Office
          START A RETURN

        Returning from outside the UK?

        • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed

          To download a new returns label, select your country from the drop down menu.

          Get Label
      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Yes, just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your Coast account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

        We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places: our warehouse, awaiting dispatch, on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check your junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times
      COAST VIP - Unlimited Next Day Delivery for £9.99


      Delivery option Delivery times Delivery cost
      UK Standard Delivery Up to 5 days. £3.99 per order
      UK Next Day Delivery Order before 10pm Monday to Friday or before 10pm on Sundays £5.99 per order
      Hermes Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before 11pm Sunday to Friday only. £5.99 per order
      Next Day 24/7 Locker Collection Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Why is my order late?

      Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late. Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here with your order number.

    • Missing item(s) from my order?

      There's a chance this was missed during the packing process; it could be coming in more than one parcel or it may have gone missing in transit. If your expected delivery date has passed, please head over to our Contact Us section and we'll be able to help.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're really sorry. This is usually because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and unfortunately not something we can speed up.

    • Can I cancel or edit my order?

      Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse – literally within seconds! You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it first.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund when it does. A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address next time, or selecting an alternative delivery option at checkout.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Will I be charged customs and imports duties?
  • Returns & Refunds
    • How do I return?
      FREE EXTENDED CHRISTMAS RETURNS

      We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.

      Returns

      How do I return?

      UK RETURNS

      Option 1: FREE using our returns portal (print label at home)

        FREE, FAST, TRACKABLE returns!

        Good to know...

        You've got 30 days to send something back to us from the day you receive it.

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

        We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

      • 1

        Repack your items.

      • 2

        Select your preferred return option.

      • 3

        Some carriers require you to print a label, see list below.

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Post Office
        START A RETURN
        • Returns are FREE
        • Print label at home
        • Take your parcel to any Click & Collect
        START A RETURN
      • 4

        Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

      • Option 2: No printer? Print label in store.

        • Returns are FREE
        • Print label in store
        • This is a trackable service
        START A RETURN

        IRELAND RETURNS

      • Go to the portal and let us know what you want to return and why.

        Return via Parcel Connect. Once you have processed your return and you're ready to post it off! Make sure you keep proof of postage!

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Parcel Connect store
        START A RETURN

        USA RETURNS

      • Go to the portal and let us know what you want to return and why.

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Post Office
        START A RETURN

        AUSTRALIA RETURNS

      • Go to the portal and let us know what you want to return and why. Pay for the postage and print off your label.

        Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • Returns are a standard charge
        • Print label at home
        • Take your parcel to any Post Office
        START A RETURN

      Returning from outside the UK?

      • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed

        To download a new returns label, select your country from the drop down menu.

        Get Label
    • When will I receive my refund?

      A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded - you'll receive an email when this has happened. From then it'll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your Coast account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used.

      We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • Christmas Extended Returns

      We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.

    • How long do I have to return?

      You've got 30 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      Yes, just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds may show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the Contact Us Section.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement.

      Your refund will be processed once we've received your unwanted items.

    • Returns exemptions

      We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
    • There wasn't a delivery note in my parcel, can I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

      Ready to Return? Click here

  • Payments & Promotions
    • Promotions & discounts

      If you have a promo code/discount please enter it at checkout - it can't be applied later.

      Having issues redeeming your discount?

      • - Your code might have expired.
      • - You can only use one code at a time.
      • - Some of our codes only work when you select a specific delivery option such as our next-day delivery service.
      • - Double check you haven't mistyped the code.
      • - Check you've only picked products valid in the promotion.
    • How do I use a gift voucher?

      Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.

      Please note, gift vouchers are not currently available for purchase but will be back up and running soon.

    • Gift voucher not working

      Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at checkout – if you put it in the promotion code box it won’t work.

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, Discover and Diners. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a Coast voucher/gift certificate, then yes we accept those.

    • Payment issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have input the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we'll investigate further. To help us solve the issue for you, please include as many of the following details as possible:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Coast account.

      If the above doesn't help, your credit card company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

  • Products
    • Item out of stock?

      Some items do reappear, so keep checking back. Our customer services team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to the Contact Us section.

      To help us get this fixed for you as soon as possible, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • -Your name
      • -Order number
      • -Product name and code of the item ordered
      • -Product name and code of the item received
      • -Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • Sizing

      Size Guide

      International Conversion

      IN CM

      SIZE XS S M L XL
      UK 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18
      EUROPE EUR 34 - 36 36 - 38 38 - 40 42 - 44 44 - 46
      USA/CANADACA 2 - 4 4 - 6 6 - 8 10 - 12 12 - 14
      AUS / NZ 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18

      IN CM

      UK SIZE 6 - 8 8 - 10 10 - 12 14 - 16 16 - 18
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Plus Size & Curve Coast is the destination to make sure you stay on top of your fashion game. With plus size clothing, cut with confidence, going from UK sizes 20 to 26, find your perfect outfit. From wardrobe staples to fashion- forward pieces, Plus promises to keep you on trend season after season.

      • UK Sizes 20 -26


      • UK Sizes 20 -26

      International Conversion

      IN CM

      UK 20 22 24 26
      EUROPE EUR 48 50 54 56
      USA/CANADACA 16 18 20 22
      AUS / NZ 20 22 24 26

      IN CM

      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Pick out your petite wardrobe power players from the boohoo smaller sizes range, dressing women of 5’3”/1.60m and under. It’s the same statement styles you love – basic jersey maxi dresses and slouchy boyfriend jeans - perfectly proportioned to fit and flatter smaller packages (good things do come in them, after all!).

      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm
      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm

      International Conversion

      IN CM

      SIZE XS S M L
      UK 4 6 - 8 10 - 12 14
      EUROPE EUR 32 34 - 36 38 - 40 42
      USA/CANADACA 0 2 - 4 6 - 8 10
      AUS / NZ 4 6 - 8 10 - 12 14

      IN CM

      SIZE XS S M L
      BUST
      WAIST
      HIPS

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      UK 2 3 4 5 6 7 8
      EUROPE EUR 35 36 37 38 39 40 41
      USA/CANADACA 4 5 6 7 8 9 10
      AUS / NZ 4 5 6 7 8 9 10
  • Contact us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)

  • Terms of use

    TERMS OF WEBSITE USE

    These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.coastfashion.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

    These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.coastfashion.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

    Information about us

    www.coastfashion.com is a site operated by COASTLONDON.COM LIMITED (“We”). We are a limited company registered in England and Wales under company number 12054254 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

    Other applicable terms

    Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Our Privacy Notice (which sets out the terms on which We process your personal data) and our Cookie Policy (which sets out information about the cookies on our site) will also apply to your use of our site.

    Changes to these Terms of Use

    We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

    Access to our site

    Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

    Your account and password

    You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservcies@coastfashion.com.

    Your use of our site
    You may use our site only for lawful purposes. You may not use our site:
    • in any way that breaches any applicable local, national or international law, regulation or code of practice;
    • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    • in any way that infringes any intellectual property right or right to privacy; and/or
    • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.

    You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

    Interactive services

    We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of COASTLONDON.COM LIMITED or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@coastfashion.com.

    Content standards

    You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. User Content must not:

    • contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    • infringe any intellectual property right of any other person;
    • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
    • disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
    • be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
    • give the impression that it emanates from us, if this is not the case;
    • advocate, promote or assist any illegal activity or unlawful act; or
    • contain any advertising or promote any goods or services or links to other websites.

    We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.

    Viruses, hacking and other offences

    We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    Intellectual property rights

    All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Our trade marks are registered

    Coast and the logos for these marks are trade marks of COASTLONDON.COM LIMITED . You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above.

    Changes to our site

    We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

    No reliance on information

    The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

    Limitation of our liability in respect of your use of our site

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user:

    • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
    • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
    • We will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation;
    • waste of management or office time; or
    • any indirect or consequential loss or damage.

    If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

    Our rights

    If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary.

    Linking to our site

    You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:

    • in a way that is not fair or legal or which damages our reputation or takes advantage of it;
    • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
    • in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.

    You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.

    If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@coastfashion.com.

    Third party links and resources in our site

    Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

    Applicable law

    Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

    Contact us

    If you wish to contact us in respect of our site, please contact us at customerservices@coastfashion.com. Thank you for visiting our site.

  • Returns policy

    Returns

    1. OUR RETURNS POLICY

    If you are a customer in the European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

    If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

    2. FAULTY GOODS

    Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.

    Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

     
    3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

    If you’re a customer in the EEA, you get 14 days to cancel your contract with us

    This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

    There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

    Email us: customerservices@coastfashion.com

    Write to us via post: Coast, PO Box 553, Burnley, BB11 9GD

    If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

    Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

     
    4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
    FREE EXTENDED CHRISTMAS RETURNS

    We've extended our returns for the festive period. All orders placed from 2nd December 2019 until 24th December 2019 can be returned up until the 31st January 2020. Subject to our returns policy.

    Returns

    How do I return?

    UK RETURNS

    Option 1: FREE using our returns portal (print label at home)

      FREE, FAST, TRACKABLE returns!

      Good to know...

      You've got 30 days to send something back to us from the day you receive it.

      We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

      We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

    • 1

      Repack your items.

    • 2

      Select your preferred return option.

    • 3

      Some carriers require you to print a label, see list below.

      Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Post Office
      START A RETURN
      • Returns are FREE
      • Print label at home
      • Take your parcel to any Click & Collect
      START A RETURN
    • 4

      Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

    • Option 2: No printer? Print label in store.

      • Returns are FREE
      • Print label in store
      • This is a trackable service
      START A RETURN

      IRELAND RETURNS

    • Go to the portal and let us know what you want to return and why.

      Return via Parcel Connect. Once you have processed your return and you're ready to post it off! Make sure you keep proof of postage!

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Parcel Connect store
      START A RETURN

      USA RETURNS

    • Go to the portal and let us know what you want to return and why.

      Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • Returns are FREE
      • Print label at home
      • Take your parcel to any Post Office
      START A RETURN

      AUSTRALIA RETURNS

    • Go to the portal and let us know what you want to return and why. Pay for the postage and print off your label.

      Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

      Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • Returns are a standard charge
      • Print label at home
      • Take your parcel to any Post Office
      START A RETURN

    Returning from outside the UK?

    • If you are returning from outside the UK you will need to pay to make your return so please use a standard, trackable service and keep your proof of postage receipt until after your refund is processed

      To download a new returns label, select your country from the drop down menu.

      Get Label
    5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

    We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

    Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement.

    Your refund will be processed once we've received your unwanted items.

  • Privacy notice

    Privacy Notice

    Here at CoastLondon.com Limited(‘Coast’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Coast. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:

    • The personal data we collect
    • How we collect your data
    • How we use your data
    • Marketing preferences, adverts and cookies
    • Links to other websites and third parties
    • How we share your data
    • Your rights
    • Changes to this privacy notice
    • How to contact us
    Who is Coast

    Coast is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories.

    CoastLondon.com Limited, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Coast”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.coastfashion.com website (the “website”) and Coast app (the “app”).

    Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

    Our commitment to you

    We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

    We will only collect and use your personal data for the following purposes, to:

    • fulfil your order(s)
    • keep you up to date with the latest offers and trends
    • give you a better shopping experience
    • help us to make our marketing more relevant to you and your interests
    • improve our services
    • meet our legal responsibilities
    How we keep your data safe and secure

    We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

    The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

    We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

    In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

    The personal data we collect

    Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

    While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

    The following groups of personal data are collected:

    • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
    • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
    • Financial Data includes information such as: payment card details and bank account.
    • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
    • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
    • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
    • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Coast products and services used by you.
    • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    How we collect your data

    We may collect personal data about you in the following ways:

    • Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

      • Create an account or purchase products on our website;
      • Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
      • Enter a competition;
      • Join a Coast loyalty programme;
      • Complete a voluntary market research survey;
      • Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
      • Use the “refer a friend” function on our website; or
      • When you log in to our website via social media.
    • Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
    • Third parties – we may receive personal data about you from various third parties, including:

      • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
      • Technical Data from affiliate networks through whom you have accessed our website;
      • Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
      • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
      • As part of the administration of Karen Millen Fashions Limited and Karen Millen Retail Limited (together “the Companies”) on 6 August 2019 and the acquisition of the online businesses of the Companies, personal information which was held by the Companies relating to their customers and visitors was transferred to CoastLondon.com Limited. Any personal data which was transferred to CoastLondon.com Limited will be used, transferred and disclosed by CoastLondon.com Limited in accordance with the terms of this privacy notice. If you have any questions or concerns in relation to your personal information which may have been transferred as a result of this administration and acquisition, please contact DPO@coastfashion.com
    How we use your data

    The legal basis for processing your personal data

    We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

    We will only collect personal data from you when:

    • we have your consent to do so, or
    • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
    • the processing is in our legitimate interests and not overridden by your rights, or
    • we have a legal obligation to collect or disclose personal data from you.

     

    Uses made of your personal data

    Your personal data is used by Coast to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity

    Type of data

    Lawful basis for processing including basis of legitimate interest

    To create an account and register you as a new customer (either directly or via social media).

    • Identity
    • Contact
    • Performance of a contract with you

    To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.

    • Identity
    • Contact
    • Financial
    • Transaction
    • Performance of a contract with you
    • Necessary for our legitimate interests (e.g. to recover debts due to us)
    • For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

    To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.

    • Identity
    • Contact
    • Profile
    • Marketing and Communications
    • Performance of a contract with you
    • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

    To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.

    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)
    • Where you have decided to enter into a competition or event, for the performance of a contract with you

    To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. 

    • Identity
    • Contact
    • Profile
    • Technical
    • Transaction
    • Marketing and Communications
    • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)
    • Necessary to comply with a legal obligation

    To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.

    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Technical
    • Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

    and for market research, statistical and survey purposes.

    • Technical
    • Usage
    • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

    • Identity
    • Contact
    • Technical
    • Usage
    • Profile
    • Marketing and Communications
    • Necessary for our legitimate interests (to develop our products and services and grow our business) or
    • Consent.
    • See further details in the section ‘Marketing preferences, adverts and cookies'

    To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

    • Identity
    • Contact
    • Usage
    • Necessary for our legitimate interests (to improve the shopping experience of our customers)

    To protect our customers, boohoo group companies and website from fraud and theft.

    • Identity
    • Contact
    • Profile
    • Necessary for our legitimate interests (to detect and prevent fraud)

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

    If you have any questions about how Coast use any of your personal data, please contact our Data Protection Officer, Keri Devine at DPO@coastfashion.com.

    How long we keep your data for

    We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

    Marketing preferences, adverts and cookies

    Marketing - your preferences

    We may send you marketing communications and promotional offers:

    • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
    • by email if you have signed up for email newsletters;
    • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

    We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

    We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

    From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

    In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

    You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

    • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
    • account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

    We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

    Cookies

    Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

    For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

    Online ads

    We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Coast banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

    Our use of analytics and targeted advertising tools

    We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

    In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings . As an added privacy measure, you can also use the Google Analytics opt-out browser add on.

    The Digital Advertising Alliance (which includes companies such as Google and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

    If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

    Links to other websites and third parties

    Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

    How we share your data

    We may disclose and share your personal data with the parties set out below:

    • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
    • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
      • third party service providers that we engage to provide IT systems and software, and to host our website; 
      • third party payment processing services (including Worldpay, Adyen, Paypal) to process your payment to us. Coast does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
      • third party service providers that we engage to deliver goods you have ordered;
      • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
      • analytics and search engine providers that assist us in the improvement and optimisation of our website;
      • affiliate networks through whom you have accessed our website;
    • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
    • to protect our customers, other companies within the boohoo group and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other companies in the boohoo group and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that other companies in the boohoo group and these third parties may retain a record of the information that we provide to them for this purpose to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
      • we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
      • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
    • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    Your data and countries outside of Europe

    The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

    Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

    Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

    Your Rights

    You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

    • request access to your personal data
    • request correction of your personal data
    • request erasure of your personal data
    • request restriction of processing of your personal data
    • request the transfer of your personal data
    • object to processing of your personal data
    • request human intervention for automated decision making

     Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@coastfashion.com.

    Request access to your personal data

    You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

    Request correction of your personal data

    You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@coastfashion.com.

    Request erasure of your personal data

    This enables you to request that Coast delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Request restriction of processing of your personal data

    You have a right to ask Coast to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

    Request the transfer of your personal data

    You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

    Object to processing of your personal data

    You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

    Request human intervention for automated decision making and profiling

    You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

    We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

    Right to lodge a complaint

    If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@coastfashion.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

    Changes to this privacy notice

    From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

    How to contact us

    We welcome feedback and are happy to answer any questions you may have about your data.

    Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at DPO@coastfashion.com.

    This privacy notice was last updated on 25th September 2019 (Version v1)

    COASTLONDON.COM LIMITED,

    Registered Company Number: 12054254,

    UK VAT Number: 185 4874 61.