Ready to return? We've gone completely paperless! You can easily generate a returns label or use our printer-less QR code options if you don't have a printer at home.
Click below to start your return:
For a full view of returns information, costs, and methods, please view our Returns Information Page.
Delivery Options & Timeframes
Available delivery options will always be shown at checkout. Delivery times vary depending on the delivery method you choose.
For a full list of shipping methods, costs, and delivery timeframes, please view our Delivery Information Page.
We will notify you when your item(s) has left our warehouse and send you an email with tracking information. Please note that during peak periods, the delivery time may be longer than normal.
You can track your order either by logging into your account or by clicking the link found in your order dispatch email.
Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.
Quick Tracking
Find your order
Enter your details to see the latest status
• Order number
• Email address
Important delivery info
• Orders may arrive in separate parcels
• Tracking can take up to 24 hours to update after dispatch
• If your item was sent by a partner brand, delivery times may vary
• Northern Ireland: Some deliveries to Northern Ireland will be shipped via the Republic of Ireland. This is completely normal and happens due to the ferry connection that our carrier uses.
Most of our deliveries take place between 8am to 9pm. If it is after 9pm on your expected delivery date, then your order is late. On rare occasions deliveries can be delayed due to events out of our control. When this happens, we work with our couriers to get your order moving as quickly as possible. Most delayed deliveries arrive the following day.
If your delivery date has passed and you would like us to investigate this further, please head over to our Contact Us page and provide the following details so we can assist you quickly:
• Order number
• Order date
• Name on the order
• Email address used to place the order
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we are unable to make any changes or cancellations as it’s already being processed at the warehouse (literally within seconds!). You will need to place a new order or return any unwanted items once they arrive.
We’re sorry to hear an item is missing from your order. In some cases, items may be dispatched separately so that any delays with one item don’t hold up the rest of your delivery. Your dispatch confirmation email will confirm which items have already been sent. If the missing item isn’t listed, please allow a little longer for delivery. If your estimated delivery date has passed and your item still hasn’t arrived, then please head over to our contact us section and we will sort it for you.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you ASAP, please head over to our Contact Us section and provide the following details within 30 days of receiving your order:
• Your name
• Order number
• Product name and code (found on your order confirmation email)
• A description of the fault
• A clear photo of the fault
Please note, we cannot offer refunds on cosmetics, pierced jewellery, and fashion facemasks, or on swimwear if the hygiene seal is not in place or has been broken. This does not affect your statutory rights.
As soon as we receive your order back at our warehouse, we get to work on processing your return and issuing your refund back to the original payment method. We’ll keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and another one when your refund has been processed.
If you paid for your order with a gift card, store credit, or a voucher, a replacement to the value of the refund will be issued to your account.
When you select InPost at checkout, they will let you know via email and text message when your parcel arrives at your chosen location. To open a locker, scan your QR code or open the door remotely via the InPost app. If you’re collecting from a shop, simply show your QR code to a staff member. Orders are held at your collection location for 3 days before being returned to us.
| Question | Answer |
|---|---|
| How long do I have to pick up my parcel? | You have 3 days to pick it up. InPost will send you a text reminder when there are 24 hours left. |
| When can I collect my parcel? | Most lockers are accessible 24/7 so you can pick up whenever it works for you. InPost Shops operate during standard store opening hours. |
| Can someone else pick up my parcel? | Yes - just send them a screenshot of your QR code, or share your collection code and mobile number. |
| Do I need an ID to collect my parcel? | No. The unique QR code contains a secure pin that acts as your validation. |
Any more questions? Take a look at InPost’s official help page if you need an extra hand.
Some items are sold and shipped by partner brands.
This means:
• Your order may arrive in separate parcels
• Returns may be handled slightly differently
Visit our returns page for more information or start your return here
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.
We will get this fixed for you email us here to get started.
When you message, please include the following information:
• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received
You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.
Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.
Products bought from Coast labelled 'Sold & Delivered By Debenhams'
Q: How do I return items sold & delivered by Debenhams?
Return them through our online returns portal using a tracked service.
Q: Is there a return fee?
Yes - a fee per parcel will be deducted from your refund.
| Return Options | InPost | ASDA | Evri | Royal Mail |
|---|---|---|---|---|
| Return Prices | £2.49 | £2.49 | £2.99 | £2.99 |
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
Start your return now
Products bought from Coast labelled 'Sold & Delivered By a Concessionaire Partner.'
Q: How do I return a concession brand item?
You must return it directly to the brand that supplied it, using their returns process.
Q: Where do I find instructions?
Check your delivery note or the returns information provided online.
Q: Are there return fees?
A one-off £2.99 fee applies per return.
Q: What if I ordered from multiple concession brands?
Each item must be returned to the relevant brand separately.