You can track your order either by logging into your account or by clicking the link found in your order dispatch email.

Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.

Quick Tracking

Find your order

Enter your details to see the latest status

• Order number

• Email address

Important delivery info

• Orders may arrive in separate parcels

• Tracking can take up to 24 hours to update after dispatch

• If your item was sent by a partner brand, delivery times may vary

• Northern Ireland: Some deliveries to Northern Ireland will be shipped via the Republic of Ireland. This is completely normal and happens due to the ferry connection that our carrier uses.

Most of our deliveries take place between 8am to 9pm. If it is after 9pm on your expected delivery date, then your order is late. On rare occasions deliveries can be delayed due to events out of our control. When this happens, we work with our couriers to get your order moving as quickly as possible. Most delayed deliveries arrive the following day.

If your delivery date has passed and you would like us to investigate this further, please head over to our Contact Us page and provide the following details so we can assist you quickly:

• Order number

• Order date

• Name on the order

• Email address used to place the order

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we are unable to make any changes or cancellations as it’s already being processed at the warehouse (literally within seconds!). You will need to place a new order or return any unwanted items once they arrive.

We’re sorry to hear an item is missing from your order. In some cases, items may be dispatched separately so that any delays with one item don’t hold up the rest of your delivery. Your dispatch confirmation email will confirm which items have already been sent. If the missing item isn’t listed, please allow a little longer for delivery. If your estimated delivery date has passed and your item still hasn’t arrived, then please head over to our contact us section and we will sort it for you.

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you ASAP, please head over to our Contact Us section and provide the following details within 30 days of receiving your order:

• Your name

• Order number

• Product name and code (found on your order confirmation email)

• A description of the fault

• A clear photo of the fault

Please note, we cannot offer refunds on cosmetics, pierced jewellery, and fashion facemasks, or on swimwear if the hygiene seal is not in place or has been broken. This does not affect your statutory rights.

We will get this fixed for you ASAP email us here to get started.

When you message, please include the following information:

• Your name

• Order number

• Product name and code of the item ordered

• Product name and code of the item received

• Picture of the incorrect item and a description of the incorrect item received

You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.