“Refund was approved and back in my account the same day.” - Deliver+ customer
Brasil Cacau Smoothing Hair Protein restructures the hair, making it straight and frizzfree for up to 3 months. Dermatologically tested. Suitable for all types of hair specially resistant and thick hair.
After shampoo dry 80% of the hair and separate into 6 equal parts. Place 3040ml of the Smoothing Protein into a bowl. Using a tint brush, apply to all sections of the hair one centimeter from the root of the hair to the tip. Leave the treatment on the hair up to 60min and after rinse it partially (30%). Next dry the hair using a hairdryer starting with cold air and finishing with hot air. Once the hair is completely dry, start ironing each part of the hair separating in thin layers for 810 times with a temperature of between 190C to 230C depending on the state of the hair. Rinse and apply the Deep Conditioning Mask massaging strand to strand and let it act for 5 to 10 minutes and finish as desired.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
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Brasil Cacau Smoothing Hair Protein restructures the hair, making it straight and frizzfree for up to 3 months. Dermatologically tested. Suitable for all types of hair specially resistant and thick hair.
After shampoo dry 80% of the hair and separate into 6 equal parts. Place 3040ml of the Smoothing Protein into a bowl. Using a tint brush, apply to all sections of the hair one centimeter from the root of the hair to the tip. Leave the treatment on the hair up to 60min and after rinse it partially (30%). Next dry the hair using a hairdryer starting with cold air and finishing with hot air. Once the hair is completely dry, start ironing each part of the hair separating in thin layers for 810 times with a temperature of between 190C to 230C depending on the state of the hair. Rinse and apply the Deep Conditioning Mask massaging strand to strand and let it act for 5 to 10 minutes and finish as desired.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Smoothing Protein Treatment 1L against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.