“Refund was approved and back in my account the same day.” - Deliver+ customer
Skin Repair Snail Mucin Serum 60ml + Hyaluronic Acid + Collagen Hydrogel Eye Pads 5 X 2 + Hyaluronic Acid & Collagen Mask — A complete glow-reviving treatment set designed for intensive hydration and visible skin transformation. The serum works at a cellular level to repair, smooth, and strengthen the skin barrier, while the eye pads instantly depuff and brighten tired eyes. The sheet mask adds a powerful boost of hydration and collagen, improving skin firmness, elasticity, and overall radiance.
Apply the Snail Mucin Serum morning and evening on clean skin. Use the Hydrogel Eye Pads under the eyes for 15–20 minutes and apply the Hyaluronic Acid & Collagen Mask 2–3 times weekly for deep hydration and skin rejuvenation.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
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Skin Repair Snail Mucin Serum 60ml + Hyaluronic Acid + Collagen Hydrogel Eye Pads 5 X 2 + Hyaluronic Acid & Collagen Mask — A complete glow-reviving treatment set designed for intensive hydration and visible skin transformation. The serum works at a cellular level to repair, smooth, and strengthen the skin barrier, while the eye pads instantly depuff and brighten tired eyes. The sheet mask adds a powerful boost of hydration and collagen, improving skin firmness, elasticity, and overall radiance.
Apply the Snail Mucin Serum morning and evening on clean skin. Use the Hydrogel Eye Pads under the eyes for 15–20 minutes and apply the Hyaluronic Acid & Collagen Mask 2–3 times weekly for deep hydration and skin rejuvenation.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Snail Mucin Serum + Hydrogel Eye Pads + Face Masks against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.