“Refund was approved and back in my account the same day.” - Deliver+ customer
Whether you're removing full glam or just the day's build-up, this rich, gentle balm pampers your skin as it cleanses.Infused with a nourishing blend of Camellia Oil, Tamanu Oil* and Squalane, it transforms from a balm to a silky oil, then into a delicate milk that melts away makeup, dirt and impurities - without stripping your skin.
Suitable for all skin types but especially great for combination skin, it hydrates and replenishes, leaving your complexion clean, calm and refreshed.What's even better?
It features a built-in spatula tucked neatly inside the lid, so you'll never lose it. Plus, it's refillable, making it easy to enjoy an eco-friendly glow with sustainable refills that are kind to both your skin and the planet.*Tamanu Oil comes from the seeds of the tamanu tree, which is classified as a nut tree. If you have a nut allergy, we recommend avoiding this product.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Whether you're removing full glam or just the day's build-up, this rich, gentle balm pampers your skin as it cleanses.Infused with a nourishing blend of Camellia Oil, Tamanu Oil* and Squalane, it transforms from a balm to a silky oil, then into a delicate milk that melts away makeup, dirt and impurities - without stripping your skin.
Suitable for all skin types but especially great for combination skin, it hydrates and replenishes, leaving your complexion clean, calm and refreshed.What's even better?
It features a built-in spatula tucked neatly inside the lid, so you'll never lose it. Plus, it's refillable, making it easy to enjoy an eco-friendly glow with sustainable refills that are kind to both your skin and the planet.*Tamanu Oil comes from the seeds of the tamanu tree, which is classified as a nut tree. If you have a nut allergy, we recommend avoiding this product.
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Graces Faces Refillable Cleansing Balm 70g against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.